Frequently Asked Questions

Find answers to the most common questions we receive. If you don't see your question, don't hesitate to reach out to us.

How do I place an order?

To place an order, simply browse our products, select the items you wish to purchase, and add them to your cart. Once you’re ready, click on the cart icon and follow the checkout process to complete your order.

Can I change or cancel my order?

If you need to modify or cancel your order, please contact us at shimoraaind@gmail.com or 8484915772 as soon as possible. We process orders quickly, so we can only make changes before the item has shipped.

How do I track my order?

Once your order has been shipped, you will receive an email with a tracking number and a link to track your package online.

What are your shipping options?

We offer standard and express shipping options for domestic and international orders. For more details on shipping methods and delivery times, visit our Shipping Policy.

How long does shipping take?

Shipping times vary depending on your location and the selected shipping method. Typically, standard shipping takes 5-7 business days for domestic orders and 7-14 business days for international orders.

Didn't find what you were looking for? Feel free to contact us at any time.